Simply manage your bills.
With Bill pay, you can pay your multiple bills in one central hub, which makes it easy and simple.
You can take care of your payments from anywhere - anytime you like.
With your Bill pay, you have the power to:
 Securely pay
your bills
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 Set up
reminders
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 Schedule
recurring payments
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FAQs
what is bill pay?
Bill pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It’s safe, secure and easy to use.
who can I pay with bill pay?
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relatives.
How do I enroll with Bill pay?
It’s easy to enroll in Bill pay. Just log in to your account and click the "Bill Pay" link to access the short enrollment form.
how do i start using bill pay?
The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:
- Log in to your account and click the "Bill Pay" link.
- Click the "Add a Payee" button on your home page dashboard.
- Enter the requested information. Typically this information can be found on your latest bill statement.
Once you add your payee, you can start making payments in seconds.
how do I make payments with bill pay?
- Find your payee on the payments dashboard.
- Enter the payment amount and date, then submit.
Processing times for Bill Payments are 2:00 AM CST and 12:00 Noon CST Monday through Friday, excluding holidays. In order for payments to be received by their due date, please allow 10 business days for check payments and 3-4 days for electronic payments. (Especially for the first few times)
After the bill payment processing time has passed, after submitting the bill payment, you should view your history to verify the status of the bill payment to confirm that it has been processed. (There are times when a communication error will prevent the payment from getting processed, therefore, the payment would be captured during the next processing time).
- Pay from account - If you have chosen to pay bills from more than one account, you would select the appropriate one at this time.
- Pay to - Select the appropriate payee you are sending the payment to.
- Memo - You may enter a brief memo, which will be placed on check type payments.
- Frequency - You may select how often you want this bill to be paid. If you choose other than one-time, you will be given the option to enter an Expiration date and to select it to be a recurring payment.
How can i add payees?
Log in to your Hana Bank USA online banking account.
Select “Add Payee”. By entering the information the system will search to see if they may be set up as an Electronic type payee. If they are not found as electronic, the payment type will be set up as a check type.
The information you will need to fill out the payee form will be found on the bill payment stub you should have received from the payee to remit payment.
what is a payee list?
A list of all current Bill Payees that displays the name, account number, payee type and status-You may also edit the account number and alias name.
If you need to change any other information, you must delete the payee and set them up again.
can i view my payment history?
The history of your bill payment will be available for your viewing indefinitely. Simply enter the criteria necessary for whatever you are looking for. The default date range is the last 15 day, however, you may choose to go further.
Contact us
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you can always reach us with any questions or concerns.
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