Privacy Policy

What does Hana Bank USA, National Association does with your personal information?

 

Rev. March 2024

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number
  • Income
  • Account Balances
  • Payment History
  • Credit Scores
  • Account Transactions
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Hana Bank USA, National Association chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Hana Bank USA, National Association share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
 Yes No
For our marketing purposes–
to offer our products and services to you		 No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes–
information about your transactions and experiences		 Yes No
For our affiliates' everyday business purposes–
information about your creditworthiness		 No We don't share
For our nonaffiliates to market to you No We don't share
Questions
Call (212) 594-7803 or email operations@hanabank.us
Who We Are
Who is providing this notice? Hana Bank USA, National Association
What We Do
How does Hana Bank USA, National Association protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
 
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Hana Bank USA collect my personal information? We collect your personal information, for example, when you
  • Open an account
  • Deposit money
  • Pay your bills
  • Apply for a loan
  • Use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes
  • information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
  • Our affiliates include:
    • Companies with Hana Bank or Hana Financial Group (HFG) name.
Nonaffiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Hana Bank USA, National Association does not share with nonaffiliates so they can market to you.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  •  Hana Bank USA, National Association doesn't jointly market.
Other Important Information
For Massachusetts, Mississippi and New Jersey Customers. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
 
Note: You need to have Adobe Reader installed on your computer in order to read and print the PDF format.

Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Websites or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:

Hana Bank USA, National Association
P.O. BOX 164
Fort Lee, NJ 07024-0164
Attention: Compliance
Security@hanabank.us

Effective Date: March 1, 2025

This Cookie Statement explains how Hana Bank USA, N.A. (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website (“Site”). By visiting our Site, you agree to the use of cookies as described in this statement. The Site is intended for a U.S. audience.

What Are Cookies?

We use “cookies” to help personalize your online experience. A cookie is a small text file placed on your device (computer, smartphone, etc.) by a web browser when you visit a website. Cookies are not used to run programs or deliver viruses to your computer. They save time by telling the web server that you have returned to a specific page you visited previously. Cookies also help improve your experience by remembering preferences, login details, and tracking site performance.

For example, if you complete a form on one of our web pages, a cookie helps us recall the information you provided on subsequent visits so that you don’t have to enter it again.

Types of Cookies We Use

We use the following types of cookies on our Site:

  • Necessary Cookies: Essential for the operation of our Site, allowing basic functions like page navigation and secure access.
  • Performance Cookies: Help us understand how visitors interact with our Site by collecting data on which pages are most frequently visited, time spent on the Site, and user navigation. We use tools like Google Analytics to analyze this data and improve the user experience on our Site.
  • Functional Cookies: Allow the Site to remember choices you make (such as language or region preferences) to provide enhanced features and content tailored to you.
  • Advertising and Targeting Cookies: These cookies track your browsing behavior to deliver targeted advertisements on our Site and other websites.

Data Retention

We use cookies, including Google Analytics, to help us maintain and improve the Site. Google Analytics does not track, collect, or upload personally identifiable information. It collects non-personally identifiable data, such as:

  • How many visitors the website has
  • Which pages are visited
  • The types of devices and operating systems used
  • How users found the website

How Long Do We Retain Cookies?

Cookies can be classified based on their lifespan:

  • Session Cookies: Temporary cookies that are deleted when you close your browser or log out. These cookies are used for remembering your actions within a single session or navigating between pages without re-entering information.
  • Persistent Cookies: These cookies remain on your device for a specified period, up to 14 months, depending on their purpose. They help us remember your preferences across sessions. For example, we use Google Analytics to track and analyze user interactions over time, improving our Site’s functionality and user experience. You can manage or delete persistent cookies at any time through your browser settings.
  • Third-Party Cookies: The retention period for third-party cookies is determined by the third-party service providers (e.g., Google Analytics, ad networks). These cookies can remain on your device for a period up to 14 months. For example, we use Google Analytics to track user interaction with our Site. Google Analytics privacy policy can be found here. We may use Google Ads Remarketing to show you targeted ads. You can opt out of personalized ads through Google’s Ad Settings.

How to Manage Cookies

You can manage your cookies through your browser settings. Disabling cookies may affect how the site functions.

Opting Out of Personalized Ads

You can opt out of personalized ads with the following tools:

Please note that opting out of personalized ads does not mean you will stop seeing ads. You will continue to receive generic, non-targeted ads.

Changes to This Cookie Statement

We may update this Cookie Statement periodically. When we do, we will update the "Effective Date" at the top of the statement. Please review this statement regularly for the most up-to-date information on our cookie practices.

Contact Us

If you have any questions or concerns about this Cookie Statement or our use of cookies, please contact us at:

Hana Bank USA, N.A.
309 Fifth Ave
New York, NY 10016
Attn: Marketing Department
Marketing@hanabank.us